Assistant/Account Manager

We are looking for an Account Manager, that is, a Cody’s team player who can develop and maintain relationships with clients at all stages - from pre-sales to retention and repeat sales

Job:

#000019

Location:

Ukraine

Language:

Eng/Ukr

Employment type:

Remote, Full time

Status Job:

Responsibilities

• Constant communication with the clients (email, chat, calls)
• Constant communication with development, accounting and back office teams
• Maintaining project paperwork, including drafting contracts and other documents and invoicing
• Lots of working with numbers and data
• Lots of writing and presentation work
• Participation in meetings (ceremonies) with the client as well as internal company activities, reporting and results presentation
• Conflict resolution and incident response
• Sales team support during the pre-sales, discovery and launch phases of the client’s project
• Client support during project execution and completion
• Identifying, collection and discussion of the client needs
• Monitoring and controlling each client satisfaction and total NPS of all the company's clients

Qualifications

• Experience in marketing, sales or customer service (minimum 2 years)
• Superb communication, presentation and analytical skills
• Ability to empathize, love for teamwork
• Stress tolerance and decent facilitator skills
• Knowledge, understanding and willingness to work according to Agile principles
• Attention to detail
• Mathematical ability
• Ability to work with office suite
• Self-education skills
• English B2 (or higher)
• B.Sc (or higher)

We offer:

• The decent salary level and regular revision based on performance review results
• Employment by individual entrepreneur /self-employment contract without the need to be based in a specific location
• Time off throughout the year: 15 paid working days a year of vacation, national holidays due to the Ukrainian calendar, up to 15 days a year of unpaid leave, unlimited unpaid leave days in case of working off
• Regular long-term working hours (40 hours a week), flexible schedule
• Resources to help improve your overall well-being: free gym and half-paid team events
• English classes
• Professional development support through conferences and paid qualified education