Innovation and Customer Solutions Manager

We are looking for a person who will be responsible for researching and implementing technological solutions, understanding and addressing customer needs, and participating in industry events to drive business growth and innovation

Responsibilities

• Analyzing existing technological solutions and evaluating their potential for implementation in traditional businesses
• Monitoring the latest trends and innovations in the technology sector
• Conducting interviews and surveys to identify customer needs and problems
• Gathering feedback at the earliest stages of product or service development
• Analyzing collected data to adjust and improve offerings
• Collecting client requirements, analyzing their business processes, and understanding their needs alongside the Tech Pre-Sale Team
• Maintaining constant communication with clients to ensure satisfaction and adjusting solutions based on their feedback
• Sustaining and developing long-term relationships with clients
• Collaborating with the PO, PM, BA, and Solution Architect teams to develop and implement solutions
• Finalizing the preparation of technical documentation and reports for clients (task managed by the account manager, with minor oversight from ICS)
• Formatting documents into a presentable form with the designer, if necessary
• Professionally managing personal social media accounts to draw attention to the company's activities
• Creating content, engaging with the audience, and promoting innovative solutions
• Identifying potential leads based on the Ideal Customer Profile (ICP)
• Corresponding with potential leads, establishing initial contacts, and progressing to business negotiations
• Attending relevant conferences and online meetups for learning and attracting potential clients
• Conducting training sessions for potential clients at events
• Organizing and participating in the planning of such events
• Supporting the technical team in preparing instructions and training client employees, staying informed about the client's project

Qualifications

• Strong analytical skills for evaluating technological solutions and business processes
• Experience in conducting customer development activities, including interviews and surveys
• Excellent communication skills for interacting with clients and understanding their needs
• Proficiency in preparing and finalizing technical documentation and reports
• Competence in managing social media accounts and creating engaging content
• Ability to identify and pursue potential leads effectively
• Experience in organizing and participating in industry events and training sessions
• Basic technical knowledge to support the preparation of instructions and training for clients

We offer:

• The decent salary level and regular revision based on performance review results
• Employment by individual entrepreneur/self-employment contract without the need to be based in a specific location
• Time off throughout the year: 15 paid working days a year of vacation, national holidays due to the Ukrainian calendar, up to 15 days a year of unpaid leave, unlimited unpaid leave days in case of working off
• Regular long-term working hours (40 hours a week), flexible schedule
• Resources to help improve your overall well-being: free gym and half-paid team events
• English classes
• Professional development support through conferences and paid qualified education