Senior Technical / Solution Architect

The Retail Customer Engagement Tribe is developing a platform that modernizes CRM for retail customers within RBI, providing state-of-the-art tools and leveraging Salesforce Marketing Cloud. Currently, over half of our network banks use this platform, and we aim to expand further while ensuring seamless operations. We are looking for an experienced Senior Technical / Solution Architect specializing in Salesforce Marketing Cloud to drive solution design, technical leadership, and integrations with enterprise systems. This role involves working closely with business and IT stakeholders, ensuring the platform's scalability, security, and performance.

Responsibilities

• Architect end-to-end solutions leveraging Salesforce's full capabilities, aligning with business objectives
• Provide guidance to development teams to ensure scalable, maintainable solutions
• Define and implement integration strategies, enabling seamless data flow between Salesforce and enterprise systems via APIs, middleware, AWS, or other technologies
• Oversee Salesforce customization using Apex, Lightning Components, Visualforce, and related technologies
• Ensure compliance with RBI security standards, implementing access controls, encryption, and other security measures
• Collaborate with business leaders, IT teams, and end-users to translate business requirements into technical specifications
• Manage Salesforce integrations with other platforms, ensuring data consistency and system performance
• Implement performance enhancements for high efficiency in Salesforce applications
• Oversee regular system upgrades, ensuring minimal downtime and best practices for deployment
• Coordinate with third-party vendors and consultants for Salesforce ecosystem enhancements
• Implement CI/CD pipelines, automated testing, and infrastructure as code in line with cloud and DevOps best practices

Qualifications

• 5+ years of experience as a Solution Architect or in a similar role, with a focus on Salesforce Marketing Cloud
• Strong expertise in Salesforce data modelling, architecture design, and system integration with cloud solutions
• Expertise in integrating and leveraging AWS services for data storage, compute, and security
• Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical stakeholders
• Proven leadership skills and experience mentoring development teams
• Fluent in English; knowledge of German and other CEE languages is an advantage
• Experience with Marketing Cloud Personalization and Data Cloud - Nice to have
• Background in the financial industry - Nice to have
• Experience with event-driven architecture (e.g., Apache Kafka or Pulsar) - Nice to have
• Salesforce certifications (e.g., Salesforce System-, Technical-, Integration Architect) are highly preferred
• Familiarity with agile methodologies (Scrum, Kanban, XP) and collaboration tools (JIRA, Confluence)

We offer:

• Regular long-term working hours (40 hours a week), flexible schedule