Customer Success Manager

We’re looking for a proactive and open-minded Customer Success Manager who easily connects with people, understands client needs, and helps the team deliver real results.

Job:

#000092

Location:

Remote

Language:

ENG

Employment type:

Contract

Status Job:

Responsibilities

• Dive into our company processes and understand the context of ongoing projects
• Learn 5−7 key workflows and apply them in daily work
• Maintain regular communication with clients (email, chat, calls)
• Act as the bridge between clients and internal teams: development, QA, sales, and back-office
• Collect and clarify requirements, manage expectations, and prevent miscommunication
• Join and organize client meetings, team ceremonies, and reviews
• Support pre-sales activities
• Prepare reports, presentations and internal briefs
• Solve issues fast, handle conflicts with empathy, and keep relationships strong

Qualifications

• 2+ years of experience in account management, customer success, or client-facing roles
• Clear communication, confident presentations, and analytical mindset
• Strong organizational skills and attention to detail
• Ability to work quickly, prioritize, and never leave tasks unfinished
• High level of empathy, patience, and stress tolerance
• Self-driven, responsible, and growth-oriented
• Experience with budgets, reports, and metrics
• English level: Upper-Intermediate (B2) or higher
• Bachelor’s degree or equivalent practical experience

We offer:

• Competitive salary + transparent performance reviews
• Simple contract setup (self-employment / ФОП)
• 15 paid vacation days + official Ukrainian holidays
• Up to 15 unpaid days + unlimited unpaid days upon request
• 40-hour workweek with flexible schedule
• Work-life balance focus: mental wellness support, optional activities
• English classes + budget for conferences & education
• Friendly, open-minded team and regular feedback culture