IL2000 logistics modernization audit and automation roadmap solutions
+52%Faster TMS workflows
+47%Less manual workload
+39%Better visibility
“Structured audit and a clear, implementation-ready roadmap focused on reducing manual work while improving visibility and scalability.”
Craig Ponton,
VP of Product Development
Challenge
IL2000 was constrained by an outdated tech stack and a TMS missing critical features. Manual work dominated status tracking, POD/invoices, and system balancing. Customer support was overloaded due to fragmented tools, no AI/self-service, and slow resolution. No process mining meant limited visibility into bottlenecks, cost drivers, and process compliance.
Solutions
Automate repetitive TMS workflows (status tracking, shipment updates, invoice corrections, POD handling) to remove manual touchpoints.
Enhance the TMS with missing features that were slowing teams down.
Improve data integration to eliminate manual system balancing and reduce errors from duplicate or delayed updates.
Redesign customer support operations with AI-assisted and self-service capabilities to reduce dependency on support staff.
Unify shipment visibility by replacing carrier portal checks and fragmented updates with automated tracking and proactive notifications.
Outcome
IL2000 received an implementation-ready modernization plan that prioritizes the highest-effort operational bottlenecks and support overload drivers. The roadmap establishes a path to:
1 - Materially reduce manual admin work across operations and support,
2 - Improve real-time shipment visibility and customer responsiveness, and
3 - Introduce process mining for continuous performance monitoring and scalable process governance.
